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Joanne Waeltermann, MD

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Joanne Waeltermann, MD
Childrens Eye Care
(12 Reviews)
> Get Phone Number & Directions
1011 Frederick Rd Catonsville, MD 21228
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended

Dr. Cruella Deville needs to retire! Just had our first and last appointment with this woman. My daughter was scared and the initial nurse was great at showing her what was going to be done in a nurturing way. She mentioned eye drops that would hurt, my daughter was more scared so she said she'd see if we could do them on another visit as I expressed concern about making her first appointment positive or I'd never get her back. Then the doctor came in - no hello, no pleasantries of any kind... first thing she said to us was "we are going to dilate her eyes". We had never met this woman before. She then had me physically restrain my daughter to put the drops in at which point my daughter was done (the doctor gave me a smirk first and put her earplugs in before she did the drops). It was unbelievable. She then grabs my daughters feet and pulls her shoes off. I couldn't believe this woman thought it was in any way acceptable to forcibly touch a child. I never went to the eye doctor as a child so had no idea what to expect and this woman did nothing to tell us what was going on or what to expect either. She just sits there at stares at me as I try and calm my daughter down. At this point I decide we're done and ask my daughter to get her coat, but not before the doctor recommends another doctor to me "closer to my home" as it's obvious she never wants to see us again. If you're child is in any way afraid of going to the doctor or needs a nurturing experience, this is not the place for you. I cried all the way home it was such a horrible and emotionally draining experience. I've never been through anything like that before.
by Susanne J xxx.xxx.63.147
December 22, 2014
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
by Anonymous xxx.xxx.37.129
September 19, 2013
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.153.217
August 21, 2012
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
March 08, 2012
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous
November 04, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did they follow up with you after your appointment?
Yes.
by Anonymous
September 15, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
August 03, 2011
They paid close attention to me and all of my questions were answered. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for.
by Anonymous
June 21, 2011
Did you feel like this provider's office was understaffed?
No, they were fully staffed
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
by Anonymous
May 18, 2011
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
March 25, 2011
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Map and Directions
1011 Frederick Rd, Catonsville, MD 21228