Dr. Mark Pelletier
Dental services are adequate to good. Punctuality is consistently poor. Office staff seems more concerned with servicing the practice's own needs rather than having a clear focus on customer care and convenience. I complained by phone about what my wife and I considered inconsiderate service and significant inconvenience (she drove nearly 40 miles to keep her appointment in order to have a temporary crown replaced, only to be told that she would need to come back the next day for the permanent crown). The dentist reacted to my complaint when he met with my wife the next day and told her that I obviously didn't know how dental practices work. Of course, I am not a dentist but I do know how effective businesses work. I was with my former dental practice for almost 29 years before changing to this one. Also, I know how effective businesses function because I am a former customer relations consultant and corporate trainer.
by raphais (see profile)