Wellness.com Help and Frequently Asked Questions
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I am having trouble logging in.
Make sure you have activated your membership. You should have received an email upon signing up where you would be able to click on the activation link. If you still have trouble logging in after clicking the activation link, check your activation email to make sure you are entering the correct login information.
I forgot my password or username.
If you forgot your password, on the login
page click the link that says "Forgot your password?" If you forgot your username, reference the email that was sent to you from Wellness.com when you first registered. (Please note you do not need a username or password to make edit requests to your profile. Simply click where it says "Click here to edit your profile" from your profile page to make edits.)
I never received an activation email.
There are a couple of reasons why this might have happened. First, check your bulk or spam email folder to confirm the activation email didn't go into your spam folder.
If you don't find the activation email in your bulk/spam folder and still can't find it, you may have misspelled or incorrectly entered your email address on the registration form. Confirm that you entered the correct email address when registering by trying to create a new account with that email. If the original email you entered was incorrect, the registration form will enable you to create a new account with the correct email. If the original email was correct, you will be alerted that an account already exists with that email.
How can I submit my Expert Article to be a Featured Article on Wellness.com?
Blog articles may be posted on Wellness.com when logged into the membership control panel of the site. Bloggers may be recognized as experts by a Wellness.com administrator at our sole discretion. This program provides Wellness.com's visitors with unique content while providing exposure and publicity for the content authors.
In order for your profile to receive the expert designation, you must first be a member of Wellness.com (click here
to join free). Your member profile and professional profile must also be completed with your bio, picture and profile information. To create a personal profile, simply login to Wellness.com and click on "My Profile" in the top gray nav bar in order to build out your personal profile. To complete a professional profile, which is separate from a personal profile, click on "My Dashboard" in the top gray nav bar, then under "Personalization Settings" click on "Create/Edit a Wellness Professional Profile."
Articles must meet the following criteria:
- Minimum of 600 words.
- Not self-promoting or promoting any particular product or media.
- Must be science-based and meet the high quality, objective guidelines of medical literature.
Articles submitted by non-Wellness.com-members will not be considered.
To join free, click here
How do I edit my information in the Wellness.com services directory?
Increase your online visibility on Wellness.com today! It's fast and easy: Already listed?
Simply click where it says "Click here to edit your profile" from your profile page to make edits. To see if you're already listed click here
- Create a profile: Click Here.
- Fill out all applicable information.
- Choose Free or Featured Profile option.
- Submit your edits.
Learn more about our health provider marketing program
How can I have my information removed from your website?
Wellness.com does not remove listings for active doctors or health practices because we provide an objective third party rating and review system for consumers. Consumers have a right to rate and read reviews about all businesses and health practitioners regardless of whether they are accepting new patients or not. Since the name and contact info for licensed health practitioners are public information, Wellness.com is protected by law from any attempt to remove a listing.
Wellness.com will only remove listings for businesses or professionals that do not exist. Listings of professionals who are deceased or no longer actively practicing will be updated with this information. To report a listing that does not exist, please use the "report this" link on the incorrect profile itself. Our team will review the request and if it meets the removal criteria, it will be removed or updated.
The information in your health directory is wrong. How did you get my information?
If your information is listed incorrectly, we sincerely apologize and provide a service for you to update it automatically. We strive to keep our information as accurate as possible. We compile, or purchase public records from reliable sources; however, they do make mistakes and we fix them when brought to our attention. Visit our provider program
page for more info about editing your profile.
How can I have a negative rating about my practice removed?
Wellness.com understands that some providers are concerned about receiving negative ratings on their profiles. Please understand that Wellness.com is a neutral and impartial third party rating system, similar to the rating and review process used by Amazon.com or Ebay.com. Whether the rating was written by a patient, ex-employee, ex-spouse, or business competitor, anyone has the right to provide their opinion. Ratings can help consumers make better choices in selecting quality products and services. Healthcare is no different. That being said; it is against our publishing policies to write a defamatory review that is not useful to the community and simply intended to cause reputation damage. Wellness.com site administrators reserve the right to remove any review that does not comply with our policies.
Other than the BBB, few websites have the resources to act as an intermediary between businesses and customers or to track down facts and proof of who is telling the "truth." Ratings are a numbers game. If your business or practice has a positive impact on its clients or patients, then positive ratings have the same opportunity to outweigh negative ones.
Providers have three options to improve their rating on Wellness.com:
1. Providers may dispute the review by clicking on the “report this” link in the lower right hand corner of the review.
2. Providers may also write a review themselves to respond to the review in question. Just click on the Feedback link in the left-center portion of the profile, then click “Yes” and then click on “Write a Review” or simply click on “Add a review” at the bottom left of the profile page and then choose “Write a Review”.
3. Providers may send satisfied patients to Wellness.com to post positive ratings at any time.
Wellness.com members leave ratings to inform other people of their experiences. Ratings represent members' opinions. Wellness.com cannot edit these comments nor can we investigate them for accuracy.
Under federal law (the Communications Decency Act), because Wellness.com does not censor ratings or investigate them for accuracy, Wellness.com is not legally responsible for the ratings that members post, even if those remarks are defamatory. However, this law does not protect the member who writes the negative rating/review.
Members may be held legally responsible for making false defamatory comments intended to damage a provider's reputation.
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Disclaimer: References or links to other sites from Wellness.com does not constitute recommendation or endorsement by Wellness.com. We
bear no responsibility for the content of websites other than Wellness.com.