The treatment method was explained in-depth to me before they started the treatment. I was totally prepared for everything that was going to be done during the adjustments, and I was completely comfortable. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.