The staff was courteous and the doctor was pleasant. The facilities are nice enough. My biggest concern is the quality of the care. I was treated by this physician for almost 2 years but could never get an definitive diagnosis or prognosis. Even though her profile states that she specializes in headaches, she never did anything to treat my chronic headaches or to alleviate the pain. I was referred to her office because of her reputation as an excellent diagnostician. I did not find that to be the case. She also does not have anyone that does backup care/treatment when she is away on vacation.
They rescheduled my sleep study 5 different times. Once they rescheduled the day of the study. Took a month to get the results. Then I was prescribed medicine, that I had a bad reaction to. i called and asked to speak to the doctor, and was told she would call me. I have tried calling her for 2 weeks now with no avail. She is never available. Asked to have something emailed to me. It has been over a week, and I have still recieved nothing. My PCM is referring me elsewhere as I can't stand going here.
I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They always make sure to return my phone call as soon as possible. They've never left me waiting.
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