I have been a client at this establishment for over 2 years and never had a problem until recently. I needed to purchase a product from the office this past Saturday. While on my way to the office, I realized that traffic was causing me to run later than anticipated. The office closes at 11:30 am on Saturday and I was afraid that the staff would be gone for the day when I arrived. I called the office to let them know that I was on my way but would be a few minutes late and to see if someone would be available to help me. The woman who answered the phone immediately put me on hold before I was able to state the reason for my call. I was on hold for approximately 15 minutes before I just hung up since I was only a few minutes away from the office. I arrived there at 11:33 am. There were cars still in the parking lot and I saw people inside. I knocked on the door to grab someone's attention. After the third knock, a woman came to the door. She did not open the door. She spoke through the glass and asked how she may help me. I explained to her that I needed to purchase an item from inside. She told me that I had to come back on Monday. I told her that the visit did not require my dog to see the vet and that I just needed to purchase a product sold inside. She apologized (sarcastically) and said I needed to come back on Monday. I am beyond disappointed in the customer service that was given that day. I do not understand why I wasn't allowed to come inside to purchase that one item. Especially, when I can see people inside with their pets and staff attending to their needs. There was no need for her to be sarcastic and making her disinterest in my request clearly evident by not even bothering to open the door to speak to me. It is amazing how one person can ruin the way a business is viewed. Because of this one person, I have found a new vet for my dog and will be taking my business there.
This is my family's veterinary center. Against their wishes, I went to a vet closer to my home and my dog's diabetes was not properly treated and she almost died. I took her to Kaufman and received MUCH better care from Dr. Brown. Will forever make the 1 hour drive from now on!
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