I was horrified by the treatment I received at falconer Veterinary Clinic. My healthy, 5 year old Shih Tzu named Mitzi became suddenly ill so I had brought her in to see Dr. Mary Fales. They kept Mitzi overnight for two nights and not once could the vet be bothered to speak to me. I had visited the office, called multiple times, emailed, and left messages on Dr. Mary Fales cell phone-- all left unanswered. The secretary even discouraged me from coming in to visit my sick dog. On the third day of the vet being too busy to be bothered with reaching out to me, I took Mitzi to Jamestown Veterinary Hospital. They offered Mitzi and I more comfort and love in one day than I had received from Dr. Mary Fales in three days. Mitzi passed away 24 hours after I left Falconer Veterinary Clinic and I feel heartbroken by the fact that Dr. Mary Fales had given me no medical advice, support, or comfort while I trusted her with my dog's care. I would never recommend Falconer Veterinary Clinic to anyone due to their lack of professionalism and courtesy. I wasn't asking for a miracle, but I was looking for vet who knew how to handle a sick dog in an appropriate and compassionate way.
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