They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. It was obvious that they had kept up on their education. They knew about all the latest advancements in veterinary medicine, even ones that had happened very recently. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything.