I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I was given a polite greeting when I walked in. It was nice to be acknowledged. I almost always have to remind them who I am and what my pet's condition is when we go in for an appointment. They really should take more time to get to know their patients. It's always nice when they can answer my questions over the phone instead of having to drive down there for an appointment. Most of the time, they're able to answer them over the phone which really saves my time and gas. They took the time to listen to all of my input and concerns. They were very attentive.
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