I was in a lot of pain during my visit that I feel could have definitely been avoided if they had been more careful. Definitely got the impression that the doctor in the ER did not care. The Xray techs and nurses were ok but after the interaction with the doctor I will never willingly go here again.I am not going to refer my family and friends here. I just wasn't that impressed. Based on my experience at this hospital, I wouldn't recommend them to my friends, family, or foe.
Went to the ER on Friday July 5th. I was there due to major abdominal pain. While the nurses were all wonderful ( thank you Jill) , The doctor never looked me in the eye. He also lowered my bed with a swift clunk ( not those beds with the electric up and down) causing me to cry out in pain, he didn't even care. He treated me so poorly I was shocked, acting as if my symptoms were made up. Once he found out my husband was a Dr, he was nicer but by then I couldn't stand the guy. He discharged me saying nothing was wrong with me ( despite not being able to walk, and in extreme pain) .......long story short I go to another dr the next day to find out my pelvic bone was dislocated and I ruptured an abdominal muscle. THE NURSES were wonderful, but that Dr had the worst bed side manner I had ever seen, plus my insurance paid lots of $$ to have me misdiagnosed. How do you not see my pelvis is dislocated and that I ruptured a muscle?????
I had surgery recently and stayed one night at St. Catherine's. While I like my doctor, I have to give the hospital staff very poor ratings. During pre-op I told them I brought my prescriptions from home. They did not take them. They did not state anything they were doing to prep me and I had to ask questions of the numberous people that interacted with me. After surgery I woke up in recovery in a lot of pain and had to tell the nurse repeatedly that I was in a lot of pain and had to actually beg for pain medicine. Once in my room, which was in the new maternity ward, it was better, nice big room, but still saw a lot of different staff. Finally had one nurse for overnight shift who was very good, until she came to me at 6:30 am and said "I have some bad news..." You don't tell someone who just had surgery that they have bad news. I thought something was wrong with me. Then she went on to say that in a while they were going to move me because they had expectant mothers coming in. Literally 5 minutes later they scooped me up in a wheelchair, mind you I had not even take a step yet after surgery, and wheeled me down to the surgical unit. I could not take the heating pad or any other aids I had with me. This stressed my physically and I got a migraine. Being a life long sufferer, I had my meds with me, which they would not give me. They told me I should have given them to the nurse at check in. I told them I told the nurse I had them but she didn't do anything. So I had to wait until they could order it from the pharmacy. Headache getting worse, now I'm in tears and a lot of pain. I had again to beg for medicine. Finally got it. Then LPN came in with my prescriptions which she then dumped on the floor. Oh, also my bed didn't work right. Had bad switch. During the day I saw all kinds of people when I needed help, some were men, who were helping me out of the bathroom - did not like that. Finally told nurse on afternoon duty I wanted to go home that night. It took until 9:30 pm before I got to leave. Only reason I got out of there was because I made my husband go find me a wheelchair and I sat in the chair all packed up in the hallway waiting for nurse to get my discharge papers. By this time the one LPN would not come near me and just would look at me down the hallway and walk the other way. I was in tears and just wanted to go home but I think they deliberately took their time. Migraine came back but they still had my medicine I brought from home. I went to ask nurse for my meds and she said to me "Do you want me to finish this?" referring to discharge paperwork. I looked at her and said "I need my medicine. You do not keep a migraine sufferer from their medicine." VERY UNPROFESSIONAL. Also was told many different things about when I could get discharged. No wonder this hospital is one of the only ones in the black, they have a very under-educated staff that they probably don't have to pay top compensation for. All in all, this hospital staff made me feel worse. If I didn't have to beg them for my medication, I feel my recovery while there would have gone much quicker.
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