I have several reservations about Allegheny Valley Hospital. My grievances are as follows:
1) I found staff at Allegheny Valley Hospital to be indifferent, condescending, unorganized, un accountable, and unable to keep their promises and commitments. 2) I have reservations that my personal data and the data of my family members are insecure at Allegheny Valley Hospital. They don't seem to give me the reassurance that the identifying information I give to them is secure. 3) When complaints are sent, it will often takes months before I hear anything back from them, and its has caused me considerable stress when I keep asking whether my complaints are going to be responded to. Patients and consumers should have to do that. 4) I have wasted transportation costs, phone calls, time off work, and Allegheny Valley Hospital would not even respond to my attorney. Its not all about civil litigation, in fact much of it has to do with basic customer service satisfaction, and I am not satisfied an any way.
Incompetence is an understatement for the E.R. Three years ago I said I would never go back after they told my pregnant wife that she had miscarried and wanted to do a DNC. We left. A week later we r eturned when nothing passed naturally only to be told we were still pregnant. So we avoid them killing our only child. Fast forward to today. My father in law who has a blood disorder, fell and was sent there by paramedics. 4 hours later I showed up and he was laying on the floor with his head gash still not cleaned or bandaged. They told me he was a fall risk. Obviously! Was there a fall risk bracelet? NO. Had he fallen out of his bed in there care? Yes. No one cared. Incompetence at its highest at AVH ER.
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