The chairs in their waiting room were pretty average, but I've seen worse. It wouldn't hurt to upgrade them however. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for.