On Saturday January 7th 2017, around 3:15 PM my roommate and myself took our other roommate to the ER. Younger female, 100 pounds soak and wet. Just a naturally thin girl who just couldn't gain weight to save her life. She had been screaming about her head hurting and then we found her on the bathroom floor, not responding to us except moans so we immediately loaded her in the car and rushed to the ER. We live less than 4 blocks from St Joes so we knew this would be quicker than calling an ambulance. I stayed with my semi-unresponsive roommate while the other one went in to get help. We told them she would not respond to us with words, she screamed about her head hurting earlier, and was vomiting an hour or so prior to us bringing her in. The nurse lacked compassion and asked us a million times if our roommate was on heroine and we knew with 100% certainty she was not. Never touched a hard drug in her life. As my roommate lay in the back of my car, the rude nurse continued to yell at my roommate to "get out of the car" and "stand up." Again, my other roommate and I continued to tell her she couldn't move on her own, that we had carried her to the car, that she screamed about her head earlier. Again... We got an attitude and asked about heroine AGAIN. They finally put our roommate on a wheelchair where she continued to moan and shake, needing help from falling out of the chair. They wheel her in and again, we are asked about heroine. At this point we were upset because we told them a million times that this was NOT an OD. They ignored us. They finally told my other roommate and I to leave cause we could not go back with her. Which we understood. In the mean time, we had contacted her parents who were on their way. We found out from her mom and dad that the staff had written our roommate off as an OD, left her in the hallway on a bed FOR AN HOUR, with NO supervision. Fast forward to her parents getting there, her mother caused a scene and they finally took her for a scan... Just to reveal that it WAS NOT an OD but a brain aneurysm. I am completely appalled with the way we were treated just because of our age, my roommates thin physical appearance and then automatically assuming she was OD when we told them NUMEROUS times that this was NOT the case. I would never recommend this hospital to anyone. You are a hospital, you are to help people, not pass judgement. Our roommate was in your facility over an hour before you even tried helping her because you were certain she OD. The staff that was there that day should be ashamed and disgusted with themselves for how they acted and treated us. I plan on making this go public because NO ONE deserves this.
My daughter recently had surgery and was discharged from the hospital the next day. The following day she was in a tremendous amount of pain but wasn't sure why and her physician told her to go to ER. Before any tests were done, bloodwork was done, etc., they came to her cubicle to put an IV in to start morphine. When she told them she didn't want morphine or an IV at least until after they could tell her what was wrong with her, they were quite rude just because she was questioning them. I believe she totally has the right to refuse any kind of treatment without a reason for that treatment. To make matters worse, they put an allergy band on her when she had clearly stated to them that she had no allergies. Due to questionable bruising on her upper arms, inner thighs and lower back, it was surmised that she was more than likely "mishandled" when staff was transferring her from bed to bed sometime before or after her surgery - enough to injure her back. By the way, she is not obese. Please let me know if you or any family you have would like to be treated in this same manner. Pathetic!
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