It was easy to get the appointment time that worked for my schedule. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I wasn't stiff at all after my appointment. They are always very careful, and make sure I'm always comfortable.