Dr. Mathis and the entire staff at Ashley Animal Hospital are exceptional and professional. Dr. Mathis has provided exemplary care to our dogs, cats and horses, routinely and in emergency situations. They have always acted in a compassionate and professional manner. We are fortunate to have this level of care and service in our community. I would highly, and unquestionably, recommend Dr. Mathis, his staff and clinic, without hesitation.
They definitely favor certain clients, and make an extra effort to help those clients. I was afraid that they wouldn't help me if they didn't like me. I couldn't believe how insensitive they were when my pet was sick. My veterinarian didn't even seem to care that I was upset and it just made the experience that much worse. They didn't show any sort of attention to detail, which I think is very important. I was afraid they were going to miss or forget something important. They definitely failed to answer all of my questions. I left with a nagging feeling that I didn't get all the information I came for. They made no attempt to follow up with me after my appointment. It isn't a big deal, but it does say something about the overall atmosphere of the office.
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