My old dog was in pain and I only wanted to talk to a vet to see how I could make him more comfortable until I could take him in for a visit. A very nice receptionist took my number and said she would talk to the vet. She promptly called back letting me know that since they had not seen my dog in over a year they could not help me. They would have to see him before they could talk to me. Now I have an old dog in pain without the vet taking a second to try and help. It would not have taken more than one minute of their time but obviously that was just too much for them. This is the kind of response that prompted me to find another vet to begin with.
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