I was pleased with the good condition of their equipment. Everything seemed safe and current, and I knew my pet was in good hands. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. When I left their office I had a very clear understanding of my pet's condition. I can tell that it is important to them to make sure all of their clients never leave feeling confused. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything.