We have relied on Dr. Heller and his wonderful staff to care for our family pets for over 25 years. The entire staff is knowledgeable, responsive and compassionate. I would not bring our goldens to anyone else.
The office was very easy to locate. I didn't have any trouble finding it at all. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.
They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.
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