Bridgewater Veterinary Clinic - Service Ratings
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Bridgewater Veterinary Clinic
481 Bedford Street
Bridgewater, MA 02324
Consumer Feedback
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Poll Responses for Service
4 Star Average Based on the Following 39 Poll Questions:Did the veterinarian allow you to stay with your pet at all times?
Asked 4 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Absolutely! I was never asked to leave and stayed with my pet the whole time" (100% satisfaction) 3 times
Was this provider late to your appointments?
Asked 1 time
Answered "No, they were on time" (80% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 2 times
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 1 time
Answered "Yes." (80% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Did this provider ever postpone your appointment?
Asked 1 time
Answered "No, they never postpone my appointment" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 3 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 2 times
Answered "I usually have to wait on hold for quite a while, but not as long as some other places" (60% satisfaction) 1 time
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Asked 1 time
Answered "Absolutely, they usually call more times than they say they promised. I was fully informed the whole time." (100% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 2 times
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 1 time
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 2 times
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Answered "Absolutely not. I was forced to call the emergency room." (20% satisfaction) 1 time
Does this provider always put the customer first?
Asked 2 times
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
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