VCA Regional Institute for Veterinary Emergencies and Referrals - Service Ratings
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VCA Regional Institute for Veterinary Emergencies and Referrals
2132 Amnicola Hwy
Chattanooga, TN 37406
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 11 Poll Questions:Was this provider willing to stay open late to accomodate your needs?
Asked 2 times
Answered "Definitely! They would never turn away anyone in need" (100% satisfaction) 1 time
Answered "Yes, they've stayed open late when I've needed help" (80% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 1 time
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 2 times
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 2 times
Is this provider easy to reach in an emergency?
Asked 2 times
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Answered "No. It took me several times to get through." (40% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Does this provider welcome questions?
Asked 1 time
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Did the veterinarian allow you to stay with your pet at all times?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
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