Were the kennels and holding areas clean?
Yes, they were spotless
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately