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VCA Hualapai Animal Hospital

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VCA Hualapai Animal Hospital
VCA Hualapai Animal Hospital
(1 Review)
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1165 S. Hualapai Way Las Vegas, NV 89117
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VCA Hualapai Animal Hospital

VCA Hualapai Animal Hospital practices at 1165 S. Hualapai Way, Las Vegas, NV 89117
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Office Staff Dr. Beatrix Jenei, Jen Saponas, DVM, DVM, Kerry Davis, DVM, Steven Strobeck,DVM, DVM, Thalisa Love,DVM, DVM
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1165 S. Hualapai Way, Las Vegas, NV 89117
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(1 Review)
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Recent Reviews
I unfortunately had to put my do to sleep on May 30th due to renal failure. As traumatic as that was the vet was extremely compassionate during the entire process. I signed the forms to have my dog cremated in a private cremation, paid the fees and left their establishment. As distraught as I left I didn't ask how long it would take to get my dog back. I called the following Wednesday, to be told that my dog's remains would be brought back on Friday June 5th. After not getting a call during that day, I called to follow up to be told that the process usually was from 7-10 business days and that my dog's remains would be back by the 9th of June. Most of the 9th went by and I decided to call VCA to find out if my dog's remains had made it back. Jenna who answered the phone put me on a long hold as she was looking for my dog's ashes. She came back and said, I will have to call you back since I cannot locate her ashes and I have to go check in another room with the overflow ashes. At that time I panicked since they didn't know my dog's ashes whereabouts.

I did receive a call a few minutes later to only tell me that my dog had yet to be cremated due to a delay. At that point I lost it as 10 days had gone by and my dog had not been cremated. The longer I talked to Jenna the more lies I was told. First that due to not knowing how to spell my dog's first and last name that there was a delay. Now what kind of joke is that? 10 day delay due to a name?? When I asked to speak to a manager she told me that no one was around. She failed to tell me that she herself was a supervisor.

I finally got her to have her manager, Megan, call me, even though she was in another state for a supposed conference. The manager tried to cover for her supervisor by trying to reassure me that its never happened before. I asked why I wasn't informed that there was a delay, to which she couldn't give me an explanation. She promised to look into it the next day even though she herself said there was an emergency after hours number. As the manager of the hospital you would figure that she would have the manager's personal number for the crematorium that she sends all her dead pets to. That of course was not an option. I have lost all trust in this place that initially showed compassion. Now I am left to continue grieving for my pet while she is lost out there somewhere. I wouldn't recommend this place to my worst enemy.
by Walter xxx.xxx.121.138
June 10, 2015