I will definitely recommend them to people I know. . I was pleased with the friendly staff. Everything seemed safe and current, and I knew my pet was in good hands. My overall experience with this provider would rank them as better than most who I've been to. This Vet is very good. I hope that they'll hang in with me until we're both satisfied with the results.
The most caring Vet I have ever known in 76 years. Worked an absolute miracle on my Cat, Miss Kitty. Without his care and love of what he does she would be gone today. No words to express how I feel. This is just one example of animals he has cured and saved in the 25 years I have known him. There is none better. I"I love you Jay" Miss Kitty looks better than before and she went through hell and back.
I brought my dog Kira there on 7/9/12 to find out why she was not eating and losing weight. Dr. Jones took bloodwork and gave her medicine stating "this will help with the sludge in her gallbladder." Gave the medicine, however she was still not eating and losing weight. Had a follow-up appt on 7/20 which then more bloodwork was taken. Was told "she had elevated enzymes in her liver." Was given thistle vitamins to take on an empty stomach. At this time my dog had lost 20 pounds, ribs, spine, hip bones were protruding. I was then told that my dog was "depressed from moving and the heat was the answer for her not eating." My daughter brought Kira on 7/25 in which special vet formulated food was given by Dr. Poppy to see if our beloved dog would eat. She ate 2 cans, out of four(4), and once again stopped eating. On 8/3 our last visit, I was once again told, by Dr. Jones, "it's due to the heat and depression." That our dog "did not look like a cancer dog. It is August and once the temperatures start to change she will then begin to eat again and be her happy self. " I knew there was more involvement then depression and heat, so my daughter and I took Kira to The Silver Bluff Vet Hospital in which an xray was taken. Only to find there was a large mass in her chest cavity which was making it difficult for Kira to breathe and that's why she was always panting even in an air conditioned apartment of 74 degrees. She also had a large mass in her abdomen which pushed on her intestines and was the cause of her not eating. They charged $299 for the initial visit, bloodwork, xrays and euthanasia. We also received a sympathy card signed by all employees. If an xray was performed at the initial visit from The Ark this diagnosis would have been found and my Kira would not have endured such suffering for four (4) weeks. And the emotional rollercoaster ride my daughter and I suffered not knowing what was happening to our beloved dog, who we've had since she was 8 weeks old and now was 9 yrs old. I would NEVER take my animals to this facility. The Ark charged me a total of $<url removed> in which the only reimbursement I received was for the unused medication total check $<url removed>. Never received a call from them and when I followed through with the outcome I was told "your check is here" and they hung up. I believe they still owe $<url removed>
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