So far this place is terrible. I was recently diagnosed with sleep apnea. Unfortunately the only DME in my are that accepts my Blue Cross Insurance is Ed Medical. My doctor told me that he would send my prescription to the DME with instructions for same day set up. I called the same day and Barbara went over my prescription telling me the type of machine my doctor prescribed and all the costs. However, she also told me that I had to wait two weeks for my insurance to approve the supplies. After 4 more days of not sleeping I finally started making calls. Finally Barbara told me that I could get my machine as long as I signed an agreement to pay insurance didn't pay. I went in the next day to get fitted for a mask. On this visit Sandy fitted me for the mask and explained how to use the machine. When I asked her if the machine had a modem she told me no. She said my doctor didn't prescribe one and that my insurance didn't cover it because they are very expensive. I went home with the CPAP and supplies. After four days of torturous sleep I finally contacted my doctor to tell him the trouble I was having. He told me that I was having trouble because the DME did NOT give me the machine he prescribed and that he did prescribe a modem so he can go in an adjust my treatment without me having to have an office visit every week. He called Ed Medical immediately and five minutes later Barbara called for me to arrange picking up the equipment the next day. If they weren't the only DME in my area I would not be doing business with them and I will certainly be ordering my monthly supplies online or just from anywhere else. I don't really know where in the hell these people get off. They are not doctors and they have no right to make decisions regarding with my health care and then to flat out lie to my face. It's all about the money for them obviously. I wonder how many other sick or elderly people they are taking advantage of. Liars, cheats and thieves. BEWARE!
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published