Apria health care are the most unethical people I have ever dealt with. I shopped around for CPAP machines, and they quoted me about $800. They said I could pay over 6 months with no interest, so I did that. I HAVE PAID OVER $1400 FOR THE MACHINE TO DATE!! Everyone else quoted me a CPAP with the humidifier included. They charged me $260 for the humidifier chamber. The CPAP cannot work without the chamber!! Then they called and said that my FREE 6 month supplies were due, and I needed to come get it. I asked if it was really free, and they assured me that it was absolutely free, and that it was covered by my insurance. NOW THEIR BILLING DEPARTMENT IS TELLING ME I OWE THEM AN ADDITIONAL $250!!! When you talk to the billing people, they say talk to the provider. When you talk to the provider (THIS PLACE) they say that there is nothing you can do. THE MOST UNETHICAL GROUP I HAVE EVER DEALT WITH, HANDS DOWN!!!
Service STINKS!! Every time I need to order supplies for my CPAP I now need to have Apria verify that I have used the CPAP a minimum amount of time (like I would be ordering supplies if I weren't using the machine!!!!!). So, now every time I need something I have to either mail in the data card, or bring it to the local office. Therein lies the problem, the local phone # directs you to a long, timely and confusing electronic menu (not actually to the local office at all). Then you sit on IGNORE forever, and often get cut off, after sitting on IGNORE, before ever getting anyone. When you do get someone it is not someone at the local office, it was someone at a call center in another state, who then makes the appt. Why even have a local phone #????
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