Field Set Up Rep called me after 9pm on Friday to tell me he would be at my location between 10-11 Saturday morning. The late call was bad enough, but then because he did not have the foresight to check a traffic report, he comes into Manhattan via Midtown Tunnel, which is doing single tube operation. I call him at 11:10 am where are you? And he was just at MTT at that point. He showed up for my appointment at 12:30!!! If he had checked traffic reports he would not have been stuck in MTT Mess!
I'm not impressed. Hampton appeared on the scene out of the blue after my insurance (Oxford) denied my prescription for a sleep study in a lab, but agreed to a C-pap on the basis of a home sleep study. They then denied my prescription for a sleep titration study. Lo and behold someone from Hampton called that they were coming out with an Auto C-Pap. I started this journey with limited information and they have not increased my confidence that I'm getting the right care. The respiratory therapist who set up the equipment was extremely rushed and gave me information that contradicted what the equipment manual said. I have no idea what the settings on the machine are. I get sent the wrong paperwork and the wrong supplies but get a polite stonewalling when I finally reach someone at their number after multiple phone calls that go unanswered or are hold for extended periods.
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