GROGAN'S INC - Service Ratings
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COOLEY MEDICAL EQUIPMENT INC
LEXINGTON, KY
HOME MEDICAL EQUIPMENT
LEXINGTON, KY
LEXINGTON MEDICAL SUPPLY INC
LEXINGTON, KY
AMERICAN HOMEPATIENT INC
LEXINGTON, KY
GROGAN'S INC
1016 S BROADWAY
LEXINGTON, KY 40504
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 24 Poll Questions:Does this provider ever overbook appointments here?
Asked 2 times
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 2 times
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 2 times
Did this provider promise services he/she couldn't provide?
Asked 2 times
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Sometimes, but not always" (60% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 2 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 2 times
Does this provider always put the customer first?
Asked 2 times
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Answered "Somewhat, but I didn't feel like they cared about my needs" (60% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider remember you by name?
Asked 2 times
Answered "Sometimes, but not always" (80% satisfaction) 2 times
Did this provider show attention to detail?
Asked 1 time
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 1 time
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