Susana Mendez - Service Ratings
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TOTAL HOME HEALTH INC
780 S MCLEAN BLVD
ELGIN, IL 60123
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 31 Poll Questions:Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Answered "Yes, it never fails. I'm put on hold forever when I call" (40% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "Yes, I was completely ignored for a long time!" (20% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 2 times
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 1 time
Did this provider ever postpone your appointment?
Asked 1 time
Answered "No, they never postpone my appointment" (80% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 2 times
Answered "No, they were polite" (80% satisfaction) 1 time
Answered "Definitely, they seemed irritated to work with anyone" (20% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Did this provider show attention to detail?
Asked 5 times
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 1 time
Answered "Kind of, but not very much" (60% satisfaction) 3 times
Answered "No" (40% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 1 time
Answered "Yes! It was effortless!" (100% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Answered "Not at all. It was obvious they didn't care about me" (20% satisfaction) 1 time
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