This operation is by far the worst that I have dealt with ever! I was passed off to them for diabetic supplies due to changes in the Medicare Law in July 2013. Firstly they sent me a replacement meter of a type that I neither requested or desired. Secondly, the sent me fewer supplies than prescribed by my physician without any explanation. The meter that they sent me, an Advocate to replace my Bayer Contour. This meter has periodically given a reading 200 or more higher than I normally run. I has taken an average of 6 retests to get repeated readings in an acceptable range (verifiable using my wife's Countour). On October 08, I returned, with their permission, the most recent supply of Advocate test strips and requested that they be replaced with Contour strips. They received the shipment on October 11. On October 22, I had not received my strips, I called and talked with a "manager" who assured me that the replacement strips were sent on October 15. My cover letter had requested that the strips be sent to my permanent address rather than my summer address. As of October 26, I still have not received the replacement strips and have had to purchase strips out of pocket. Since my time zone is three hours behind them, and our mail doesn't get delivered until late afternoon, corresponding with them is impossible. I have left message the past two afternoons, as they are closed at 6 pm EDT. So far no one has returned my calls.
Customer service was able to help me with my confusion over the Medicare changes. I was able to get my supplies sent out to me the following day and received them within a week. I would recommend them to anyone who needs to find a caring supply company to navigate the crazy Medicare changes that took place in July 2013
This diabetic supply company sucks!!!, I have been trying since the beginning of July to receive diabetic supplies for my mother. I was told in the beginning they had plenty of the meters and the supplies she use in stock. I was also told that once they sent their paperwork over to the doctor that would be it they would no longer try to contact the doctor so they could give my mother the supplies she needed. This spoke volumes about how much they care about their customers. After many calls to them from the doctor , the doctor finally received there paperwork, they sent it back to this company. Now of course I think every thing is done and I should be receiving the diabetic supplies. Nothing could be further from the truth, I called the company again and they transferred me to Pat or Patricia, who now tells me why she called me, this lady did not call me I called her, I guess we were being recorded so she wanted to show that she was doing her job. (what a lie), Now I am told by her that the diabetic supplies for the meter that I have is on back order, so who knows now when I would receive the supplies that I needed. Now she suggest that they send me a new meter with supplies and I agree as long as I have a way to monitor my mother's blood sugar levels. Well that was the early part of last week and I have still not received the supplies and when I called again today I was told that my mother had just joined their service on August 23, 2013, What a way to cover your butts. This company does not care about their customers, they are not ethical, Remember if you have a problem with this company and are unhappy with their service, There are other Federally approved diabetic suppliers that you can call. Just call Medicare at 1-800-633-4227. or go to <url removed> for a list of supplier, But if you are happy with their service stay where you are and good luck.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published