They were far to arrogant to get any sort of outside advice, even though they knew they should. I was hoping to see someone that considered my safety more important than always having an answer. The first time I walked into their office, I immediately smelled an absolutely horrible odor. I don't think they've ever cleaned the place. It made me nauseous. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. They do not keep the restrooms well-stocked here. No paper towels, toilet paper, or even a toilet seat cover! I had nothing to clean up with. Customer service was deplorable.. They refused to sell a catheter to a paraplegic in desperation. I had purchased them there before without a problem but when I became desperate all of a sudden I needed a prescription. Online you don't need a prescription because it's not an FDA requirement. I've been a para for 30 yrs and needed help to get a job so I had 2 days to take a pee test and the 6" intermediate caths are very difficult to cath and hold a cup while sitting on the toilet. So with this company you can't expect them to be there when you need them and their prices are ridiculously high anyway. I was just desperate and ddin't want to get urine all over my hand. I wanted a longer foley cath from them
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was easy enough to find. I will absolutely return.
They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. I had one major complaint; my left elbow and arm bone gave me a lot of pain. Clerk knew right away what I probably needed, a gel band to wear below the elbow joint and to wear it as much as possible. It's been a blessing! It instantly gave me relief which was much more than the physical therapy sessions and the arthritis pills ever gave me.
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