They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. They were very polite and helpful and made sure that I had everything I needed. They are always prepared for my appointment and remember everything about me. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often.