I called and spoke with some one about a prescription for a knee scooter. I was told Express had one in stock and that they would have to get my insurance information to give me my price. My boyfriend came in with my insurance card and driver's license, my Dr's office faxed the prescription over and I called and verified my benefits with blue cross. Blue Cross said I had met my major medical and that they would cover the scooter at 90% and I would have to pay 10%. Now, to be fair the lady I spoke with by phone was very nice and said that once my boyfriend brought my insurance info they would set everything up to have the scooter delivered once THEY verified my benefits with blue cross. When my boyfriend arrived the girl that waited on him automatically said blue cross did not cover the scooter. She never got my blue cross card or number to verify my benefits. I called blue cross again while my boyfriend waited at Express and they said no one other than myself had called or attempted to verify my benefits and that Express needed to call them to verify the benefits. I called my bf back and while I was on the phone with him, he asked the clerk to call blue cross back and offered her my insurance card to use for verifying my benefits. She refused to call take my card or call blue cross. I notified my Dr's office about the visit to Express. They will not be referring any patients to Express and I am calling Blue Cross since they are in the preferred network provider list and also the better business bureau and any other agency associated with medical equipment or supply companies. I am very disappointed and would not even have given them 1 star except for the fact that I had to click a star to write this review. My fb got my prescription back and is now on the way home WITH my scooter which blue cross covered 90% of.
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