DIABETES SPECIALTY CENTER LLC is a Pharmacy facility at 3793 S STATE ST in SALT LAKE CITY, UT.
DIABETES SPECIALTY CENTER LLC
ServicesDIABETES SPECIALTY CENTER LLC is a pharmacy located in SALT LAKE CITY, UT. A Pharmacy is responsible for ensuring the safe and effective use and distribution of pharmaceutical drugs by a pharmacist.
DIABETES SPECIALTY CENTER LLC provides services related to medication and prescriptions.
Please call DIABETES SPECIALTY CENTER LLC at (801) 268-9699 to discuss your medication and pharmacy needs in SALT LAKE CITY, UT.
I've been waiting a month for supplies that normally take 2 - 3 days to receive. Each time I call, I'm given different reasons why I haven't received my supplies.
One rep told me my supplie s were delivered & left on my front porch over a week ago. I questioned how that could happened since they were delivering to a business & a signature was required. She told me to call the postal service to file a complaint.
Another rep said they were waiting for chart info from my doctor that was previously faxed. I called back & was advised they needed a new RX which I also confirmed was faxed.
I finally spoke to a supervisor who admitted the rep didn't submit my order & she would overnight my supplies & call back to follow up. I'm still waiting for my supplies & the phone call. I'd pay more to work with a reputable company, intelligent reps, remain on the auto refill list & receive my supplies in a timely manner instead of placing orders & calling everyday to follow up with a different rep.
Having a chronic illness like Type I diabetes is stressful enough without having to deal with a company like Diabetes Specialty Center on top of it all. I have had diabetes for 29 years and this is h onestly the worst company I think I've ever had to work with. It's not the people - nearly everyone I've worked with has been professional and genuinely seemed to want to help; I believe their system(s) and mechanism of communication within departments is fatally flawed. Examples: (1) Items and bills get sent to the wrong address, despite repeated calls and written requests to delete my former address. (2) I recently had to provide my new insurance information 4 DIFFERENT TIMES before they finally got the right information distributed throughout the company; meanwhile I'm not getting my Dexcom Continuous Glucose Monitor supplies, which I rely on greatly. (3) When I ordered a new insulin pump, I had to go through DSC as the preferred distributor. When I got the new pump and supplies, DSC failed to mail a key component - it turns out they were backordered, but I wouldn't have known this if I hadn't called DSC to figure out what was going on - there was no information in the package to explain the situation or a phone call to let me know. This was particularly frustrating because I'd explicitly told them upfront when my upcoming meeting for pump training was - I was assured that I would have everything I needed, which turned out not to be true.
All in all, it's been a horrible 2 years working with them, to the point that I'm finally writing this review (this is only the second bad review I've ever given in my life). If I had a choice, I would most certainly take my business elsewhere.
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