Those that work in this clinic have the poorest customer service skills I have ever witnessed in my entire life. Yes, there's a wait, & yes, the fees are lower... However, you get what you pay for!< br/> My vet, who I love, wanted a lot more money than I could afford to get my dachshund spayed & her rear dew claws removed. My mother-in-law recommended this clinic, so I scheduled an appointment. After the surgery was completed, I witnessed my dachshund using her long body to reach around her "e-collar" & pull at the stitches on her rear legs. The stubborn girl removed one from her left leg & was working on removing the stitch on her right leg before I could stop her.
We live in Arlington, but I immediately rushed over to the clinic to have her checked out. The stitch she removed from her left leg was replaced with a staple.
Thinking that the collar provided by the clinic was not adequate, I purchased another collar from a pet store. This longer collar, however, had still not deterred my puppy. She not only got around this new, longer collar... She had also ripped out the staple!
I rushed her back to the clinic again. However, I took the collar off & left it at home because I couldn't drive & hold her while wearing it as the collar was just too long & intrusive.
Upon arrival, I explained the situation to, what I'm assuming was the vet & a technician. I'm not sure because they didn't even bother to introduce themselves to me. The visit entailed having two staples placed on her left leg. When the two women took my puppy out of the room to administer the procedure, I heard one of them say, "I can guarantee you she's not keeping the collar on this dog!"
I was enraged that they not only spoke so inappropriately about a customer, but that they had the audacity to do so knowing that I could hear them.
Upon returning with my puppy, the technician did not enter the room... Only the vet. She began to berate me as to why I had not brought the collar with me & that she needed to see the collar. She more than intimated what she & her colleague had accused me of on the other side of the door. I told her that my puppy is spoiled... I will not dispute that. I would not, however, do anything that would impede her progress to becoming well. I also advised that I'd heard the comments that were made & I did not appreciate what was said... I concluded that if they were going to display such a lack of professionalism, they could at least have the decency to lower their voice.
After her constant attempts to interrupt me were over, she had the audacity to say to me that she did not make the comment, so I owed her an apology!!! Seriously?!? I laughed because I could not believe what was coming out of this woman's mouth!!! Just when I thought she'd already hit an all-time low on the ethics ladder, she dug down & managed to, proudly, strike even further.
Needless to say... I do not care if my sweet puppy was ill & this was the last animal clinic on earth!!! I will NEVER return to that clinic again & neither should you!!! It's not worth it!!!
This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home. Of course at times vets have to do unpleasan t procedures on the pets, but they always demonstrate care and compassion. I really trust them and so do my pets. I eventually found a spot after cruising around a little bit. I wish they had more convenient parking available. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while.
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