They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. This maybe a country doctor but he is up to date on all the latest procedures and gives a quick diagnosis and in depth description of what is needed and how the animal will react. Very informed doctor and an asset to Gurley.
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They were absolutely amazing and make others in the same field look like beginners. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I'm sure it's no surprise that my pet hates going to the vet, but what a relief to find an animal hospital that is so dedicated to making your pets experience as pleasant as possible. They never separate you from your pet and I was able to stay within "save me" range the whole time. No taking pets behind closed doors like other places I've been too. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. The professionalism and personality of this business is without a doubt the most perfectly balanced among all in the medical field
I only wait a moment on hold and they are Johnny on the spot. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. This clinic saved my dogs life when they treated her for heart worms. They worked with her cronic ear problems for many years. They boarded her, bathed her, gave her shots, walked her, fed her. It's a wonderful clinic and you couldn't find a more loving doctor. I do go to another vet at this time but when I call upon this clinic they still remember her and help me in any and every way they can.
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