They have really great customer service here. They truly care about your pet and are not in it for the money. They always put their customers first, regardless of the situation. The examining rooms at Warsaw Animal Clinic are always immaculate. Their office is well organized and clean. I could tell they take a lot of time making sure it is sanitary for your pet.
Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I was pleased that they were able to answer all of my questions. I left feeling very informed about pet care. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here.
I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They keep the restrooms well-stocked . You can tell they want their clients to be as comfortable as possible. I always have the best experience every time I have an appointment here. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. My husband and I always bring our animals here and are always very happy with Dr. Marston. The dogs are very comfortable with him. Now our grown sons are taking their pets there too. Everything we need is available here including grooming services, we would not go anywhere else.
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