First off, let me say that I NEVER write reviews because I understand that no one is perfect and things happen....with that being said I have made an exception with this business simply because I received such poor service, I could not wait to write a review for these crooks. My pet was vomiting profusely and had bloody stool at least every hour, we took him in for treatment to this facility because thier initial emergency exam fee was cheaper than seeing our regular vet ($80 VS $100), we figured thier treatment prices would be competitive with our normal vet and would not include any inflation whatsoever. Boy were we wrong, they tried to charge us $620 just for bloodwork, an IV, anti nausea medication and to stay the rest of the day. Also included in that price was an EXTRA bloodwork test for my dogs pancreas, when asking the doctor why an extra test was needed when you can test his levels with a general bloodwork test she really had no explanation as to the reason for the "extra" testing. Needless to say we laughed in thier face and only offered to pay for our "exam fee" (basically this exam consisted of the so called "doctor" saying our pet's name in a baby voice and staring at him while sizing up how much money she could suck out of my husband and I) Our vet that we typically go to during normal business hours had already quoted us emergency services including bloodwork, a hospital stay, IV fluids and medication for the more reasonable price of $380, we just assumed this facility would be in the same ballpark and they were already open so we gave it a shot. I will NEVER recommend anyone to this place, the only degrees on the wall were for a doctor that was not even there and of the opposite sex. The girl that gave my pet his exam had no degree on the wall and to be honest, the whole facility felt like a back ally abortion clinic. The girl running the front desk looked like she was 15 and just walked out of a trailer park and seemed completely clueless as to what her duties were for her job. When the vet would leave the room all we could hear was giggling, the whole facility was very unprofessional. Bedside manner was atrocious, we are so glad we paid our exam fee and left. We received much better care at our normal vet with pricing without inflation. They seemed upset that we didn't opt in for their care and decided to go elsewhere, we should have just not paid for the exam and left but were honest people, we paid and got the hell out of dodge.
The office was easy enough to find. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. This is an "Emergency Clinic" and they were full when I visited but they never were "overwhelmed" by all my questions or the number of emergency cases. They were able to spend as much time with me and my pet as we need.
I will absolutely return. They explained all the risks and benefits of my treatment options. Everything was explained in detail, my questions were answered, and I felt a lot better about choosing a treatment plan. There is no fear of your pet going hungry or thirsty here because food and water are always made available for them. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. The veterinarian and friendly staff educated me on what I could do better to help keep my pets healthy and happy and really stressed the importance of taking care of my pets teeth. I left with a better understanding of proper pet health and found their recommendations to be incredibly helpful.
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