Very kind staff and doctor today when I went in tears to put my beloved cat of 14 years to sleep. Everyone from the receptionist to the vet tech to the doctor were very compassionate and kind and didn't put us through any formalities or unnecessary exams or procedures. As difficult as it was, they helped a great deal.
Thank you to Dr. Mims and her staff for being very compassionate and caring in our urgent time of need for Tucker the cocker. The entire team was very professional, up front, and reassuring. We felt comfortable in making our choices and would recommend Dr. Mims and her team to anyone in need.
I have used this clinic four times over the years. It was pricy, but a good experience the first time with a sick puppy who pulled through with flying colors The second time was a little more difficult as our young cat had been hit by a car and was dying from trauma. The expensive treatments were outlined in front of us and our children and we felt we had no option, but to agree. We paid the $545 up front and within 45 minutes were told that the cat had died. I felt that the staff knew the cat had little chance and seemed to take advantage of the grief of our children to push futile treatment. The third time was only a year later when the new young cat was very sick. We were able to negotiate treatment outside of the lobby and our children and the cat was transferred the next day to the old animal hospital that used to be near Northwoods.$1500 total in treatment and I have a 14 year old cat sitting on my lap as I type this review. The fourth time was when our then 12 year old cat had been poisoned with antifreeze by a neighbor. It was very much a similar situation with expensive treatment outlined in front of the entire grieving family. This time only a little over $400 in up front payment and we were greeted with the sorrowful news of the cat's death within 15 minutes of payment. I cannot say I will not use this clinic again as they serve a valuable purpose. I have learned my lesson and will ask for the reality of treatment v. cost up front if I am ever in need of emergency animal care. I think of Dr. Callie who will not take payment for euthanasia. Dr. Callie who stayed in the room with us and helped us stroke and pet our 18 year old cat as we all helped her through a veil of tears over the rainbow bridge. Dr. Callie who hugged us all and called us later that evening even though she had a waiting room full of patients. God bless those that special vets like Dr. Callie.
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