East Suburban Animal Clinic - Service Ratings
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East Suburban Animal Clinic
5032 Woodville Road
Northwood, OH 43619
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 55 Poll Questions:Does this provider treat every client equally?
Asked 3 times
Answered "Definitely, they make everyone feel equally respected and cared for" (100% satisfaction) 2 times
Answered "Yes, they don't show favoritism" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "I usually have to wait on hold for quite a while, but not as long as some other places" (60% satisfaction) 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 3 times
Answered "Yes" (80% satisfaction) 3 times
Was this provider late to your appointments?
Asked 4 times
Answered "No, they were on time" (80% satisfaction) 2 times
Answered "Not at all, I showed up early and they were ready to see me" (100% satisfaction) 2 times
Did this provider rush your appointment?
Asked 4 times
Answered "No" (80% satisfaction) 1 time
Answered "No, I was able to ask as many questions as I wanted" (100% satisfaction) 2 times
Answered "Yes, I felt like an annoyance!" (20% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 4 times
Answered "Never, they are very reliable." (100% satisfaction) 4 times
Did they follow up with you after your appointment?
Asked 3 times
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 2 times
Answered "No. I still haven't talked to them." (40% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 3 times
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 2 times
Answered "No, my decisions were always respected" (80% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 1 time
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 1 time
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