They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. They didn't give me advice that would benefit me at all. They only cared about what would make them the most money. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. Their pricing was outrageously high. I was shocked and appalled at how much the bill was when it was time to pay.
They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. I showed up on time for my appointment but they weren't even there yet. I had to wait quite a while for them and my entire day's schedule was messed up. They were extremely late to all my appointments. I always had to wait over an hour for them to show up. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. All of their equipment seemed to be fairly new. I felt that my pet would be taken care of adequately. They seemed like they were extremely irritated to be at work, and that they couldn't wait for me to leave. They didn't seem to want to help anyone. RUDEST STAFF AND the clinic was DISGUSTING. GO SOMEWHERE ELSE!!!!
The staff here is not that friendly. It was hard to get any conversation out of them. The kennels and holding area were so disgusting and dirty. I definitely wouldn't recommend leaving your pet here. My appointments don't usually get canceled here, but it's not unheard of either. I never know, it's usually a 50-50 chance. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. I was very unimpressed with their level of skill. It seemed like they had just started yesterday.
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