They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. The waiting area here is rather cramped. People often have to stand as there is not enough chairs.