I was extremely satisfied with how smoothly my pet's appointment went and how helpful the vet was. It really went well. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. They could've used quite a few more staff members. They were very understaffed and I ended up having to wait quite awhile.
I go to Dr. Reed because of his straight forward answers and his love of animals. He always answers my questions and treats my cat and dog well. He also has the most reasonable prices of any of the vets in the area. I drive 20 minutes just to see him when I could go 6 different places within 5 minutes of my house. I will tell you that the ladies at the front desk have the worst attitudes. I know they are busy, so I try to be as nice and patient as possible, but it is never reciprocated. But they're not the ones who diagnose and care for my animals. A different vet told me I needed to pay hundreds of dollars for my cat to have a mole removed. Dr. Reed looked at it and said he would monitor it, but it wasn't causing my cat any pain and didn't go below the skin, so why put him through surgery. When I brought my rescued dog home, he had terrible stomach problems. Dr. Reed and the others at the office got me in multiple times last minute, helped me over the phone, helped me with a diet plan for him, and only ever charged me for the first appointment. Every time after that I was only charged for his medication. I do usually wait way past my appointment time, but Dr. Reed is worth it.
They always have an immediate answer for me when I call with a question. I have never felt pressure to make an appointment unless I really needed one. They are polite and courteous. As far as boarding facilities go, I have only boarded hear when my dogs needed to be under the doctor's care. They were bathed before coming home. They try to make pets feel as safe and comfortable as possible. I was left in the appointment room by myself, but hey this is a doctor's office! The wait is never too long but because he accepts alot of emergency cases that can get priority it's understandable and usually not a problem. I had one puppy come down with Parvo and between the care at the Purdue emergency clinic and Dr. Reed's care the puppy came through just fine. Dr. Reed and whole staff showed a great deal of care and compassion. One last point, my daughter had to take care of the class turtle over winter break and the turtle looked "fuzzy" so we took it to Dr. Reed without an appoinment. He gave the turtle a once over and determined it was only shedding - nothing to worry about and there was no charge! He sent us hoem with some feeding advise and food for the turle as well.
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