My puppy had severe intestinal blockage. We took him to an emergency vet where they recommended Southside because they were "cheaper". So we take him to Southside the next morning, and they ask for 12 00 down, possibly 500 more of its severe enough. So wanting to save our puppies life we payed. They said only x-rays, blood work, and fluid would be done that day, and that surgery would be done the next day. They also said they would keep us up to date on everything that happens, so i was absolutely shocked when they called in the middle of surgery (after saying they weren't going to do surgery till the next day) having me make a life or death choice, and saying that we would have to pay another 700 to keep him alive. My father who was with me at the time said yes, since my boyfriend (owner) was not present. We go up there to talk to them about our dog, and to see what we could do about the price, since we already gave them 1200 that morning. All together they wanted a 1000 more, 700 right then and there and 300 when he gets discharged in two weeks, plus medicine. We tried working with them, and tried to figure something out, which the rude vet tech didnt help with at all. We finally figured out a payment plan, after they assured us our puppy was doing great and better than they expected. The next morning, they call us three hours after they open letting us know he passed last night from a minor seizure, and that the vet could not resuscitate him. And still expected us to pay after the fact. Because of this poor service and lack of communication throughout our experience, i would never recommend this vet, nor would i ever take another animal there. I would rate them with no stars if i could, we as animal parents are quite frustrated, and having been to a few other vet offices, i have never dealt with one this money focused and heartless before. Choose a vet who cares about your animal and yourself, before the money.
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