A year has passed and the vast majority of this posting was written within weeks of my parents’ death. I've let these month's pass to ensure I my perspective was clear and now I am able to help others making this decision. It would be easy to give this hospice 5 stars because we encountered a number of very dedicated caring people working in a very nice facility. The support we received from many of these professionals was outstanding and very appreciated by my entire family. We came to this hospice with a parent who was given hope of transitioning home based upon the hospice literature, hospital social workers, and our brief conversations with a placement representative before selecting this hospice. Our parent was fully aware mentally, but weakened by a fight with cancer. After arriving to Hospice Inn, what my parent and family found distressing was the resistance we received helping us manage medications to help my parent feel better (something that was done in the hospital for months) without drugging into confusion. Round the clock high dose narcotics was not the appropriate recipe for this patient at the initial stages of hospice residency, it was far more distressing for the patient to be aware that the dosage of drugs being given at Hospice Inn Melville, was taking away the patient remaining gift (the mind).
For some on the staff, most notably the Medical Director, our very keen understanding of the patient’s desires and current medical condition created an uncomfortable undertone. We had spent many month's side by side with our parent understanding the patient’s condition and what was optimal care. The Medical Director and some staff made us feel like we were outliers because we objected to the Medical Directors recommendation of constant sedation. We knew at some point in the journey towards death that sedation would be needed to give peace. The Medical Directors resistance to truly listen/learn about this individual patient’s condition or show a willingness to provide exceptional care that deviated from their normal process was disappointing. He simply waited us out and in the end we had to give in to their approach, because the polite quite battle of how to provide medications worsened the patient’s condition. There was constant innuendo to other family members that undermined the will of the patient and proxy further increasing stress.
The reason I write this review is not to bash any of the very caring professionals or repudiate Hospice Inn, Melville. Hopefully my review is just a glimpse of insight that a patient or family can use if their loved one is in a similar situation.
My last bit of insight; it's most critical that you meet the Medical Director in advance of your transition. Discuss the condition and care you expect for your loved one. Make sure you feel comfortable that the Medical Director (who is the dictator of care and not a doctor) is someone you trust and is willing to deliver the care the patient desires. If you have a common view of the desired care, this facility can serve your loved one well.
I am praying for all families reading this to gain wisdom and peace.
It was a nightmare n shock asked them to take it easy with the morphine as we were to get visitors they looked at me as though I was crazy n still did what they wanted when I brought dad in he was coherent and talking never had once dose just Tylenol I wish I would of read reviews because the papers u sign say comfort care n continued meds which never happened it was just morphine n death less than 24 hrs it was like bringing a pet to a vet our loved ones deserve far better more naturally not rushed not the Grimm reaper call me 6317649467 or text if ur experience was horrible just curious
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