The staff great and most helpful I've ever seen anywhere. It was obvious they really enjoyed working there. My hair looked great when I left. My stylist is amazing and she goes out of her way to may sure I and my granddaughter are happy. She always does little extra things for my granddaughter who loves her. The first thing I noticed when I walked in was their business license hanging on the wall. It immediately made me feel even more confident that I was going to a salon that was qualified. It is easy for me to get an appointment that meets my time needs. They have very convenient availability. I am never pressured to buy anything I don't want. I am able to just relax and enjoy my visit. I will never go anywhere else.
Terrible experience!! I asked for a brown base with heavy blonde highlights. I repeated my desire for Heavy highlights repeatedly. When the final wash was done and blow dry mostly complete, it was strikingly obvious that "heavy highlights" meant a very few pieces all over with chucks of blonde-think a skunk. When I expressed how dismayed I was, the hair-stylist and manager spent 20 minutes trying to convince me that my 98% brown hair was indeed..wait for it...all over blonde! This was 3 1/2 hours after I came in. I would have been ok with the hair "person" redoing it if both her and the manager had not been so belittling in their remarks. when I left (after writing a check for a $20 tip-she did spend 3 1/2 hours on me after all) the blonde with the short blonde hair at the counter was equally dismissive and out right rude that my "tip" wasn't even good anough for the stylist I had. Do NOT go to this "salon". If you are not happy with your final cut/color, you will have a fight on your hands trying to convince the manager that you actually DO know what you wanted in the first place. Unless you want to look like a skunk that is.
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here.
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