They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. Whenever I go, they make me feel like I'm their only client. They really go out of their way to make all their clients feel special. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. I love getting my hair washed at this salon. My stylist even massages my scalp during the wash, It feels amazing!