Nail Trix is a Salon facility at 2901 Brooks Street Suite H11 Inside Southgate Mall in Missoula, MT.
ServicesNail Trix is a salon in Missoula, MT 59801.
Salons like Nail Trix offer services that often include haircuts, nails services, waxing, manicures and pedicures.
Contact Nail Trix and discus your beauty needs or stop by at 2901 Brooks Street Suite H11 Inside Southgate Mall, Missoula, MT 59801. For a description of services offered, call Nail Trix at (406) 829-0885
The employees seem to be friendly to obviously repeat customers. English is mostly not their first language; they are somewhat blasé which may be their culture. - I will not go back to this place. The first time I checked for a walk-in appt, they did not want to go through the trouble of giving me one because I would have made them work right up to their closing time. Since this is a private business, that is their right, but left me with a tainted impression. The employees have apparently been taught to use nail clippers to pull rapidly skin off around nails and, before I knew it, my skin around one of my big toe nails was bleeding. No apology, but a quick application of a liquid solution stopped the bleeding for the most part. Then, while using the scratchy patch, my person scraped the outside edge of my other foot. That really hurt. Again, no apologies, nothing. As a result of the ripped skin and the dried blood around my nail, the polish would not keep smooth and could not be applied properly. Then, I was left with no further assistance at the drying counter, while another lady - apparently a repeat customer - was motioned when she was done. I was charged the full price. No band-aid, no help. (While I understand that an apology would constitute an admission of guilt and therefore present a liability issue, certain processes could have been followed to make the customer feel better. People make mistakes, but at least, make your customers feel like you deserve their business. Talking to each other in front of (and about?) your customer in a foreign language does not help, either.) It was close to 100F during that time and I work mostly outside, so completely protecting my wounds from dust and dirt was impossible. I wore band-aids and socks (way too hot for that) and the edge of my foot was constantly sore. And yes, I took photos of my injuries. You could not pay me to go back to that place. If there was an option to give zero stars, I would give none. This experience was horrible.
I had my nails done here the other day (the gal who did them the first time had no idea what she was doing or nails or anything) and had to go back the next day to have them fixed by the manager who m ade them worse. They have no idea what they are doing. They don't know what a stress point/apex is and their nails do not have one or the whole nail ends up being a stress point. I went to another place in town and paid $20 more to have them fixed properly and the people agreed that the set that Nail Trix did is absolutely horrible. They gave me clubbed nails and fan tips, neither of which I wanted. I would advise people to pay more and go to another salon that has certified, well trained nail techs. DO NOT GO HERE! Unless you want them to mess your nails up. If they had a no star I would put that, this is the worst salon in town and I've been to a few places over time.
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