J C Penney CO Inc - University Park Mall- Salon

J C Penney CO Inc - University Park Mall- Salon
J C Penney CO Inc - University Park Mall- Salon 6501 Grape Road Suite 200
Mishawaka, IN 46545

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About J C Penney CO Inc - University Park Mall- Salon

J C Penney CO Inc - University Park Mall- Salon is a Salon facility at 6501 Grape Road Suite 200 in Mishawaka, IN.
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Practice J C Penney CO Inc - University Park Mall- Salon
Services J C Penney CO Inc - University Park Mall- Salon is a salon in Mishawaka, IN 46545.

Salons like J C Penney CO Inc - University Park Mall- Salon offer services that often include haircuts, nails services, waxing, manicures and pedicures.

Contact J C Penney CO Inc - University Park Mall- Salon and discus your beauty needs or stop by at 6501 Grape Road Suite 200, Mishawaka, IN 46545. For a description of services offered, call J C Penney CO Inc - University Park Mall- Salon at (574) 277-6127
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Consumer Feedback
(17 Reviews)
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Recent Reviews
The women who trimmed my hair Kathy Phillips was very rude to me . So I will not go their again.
First, I must be fair and say that I did go into the salon appointment with a challenging request; color correction on 2 foot long hair. After an at home mishap, my bangs and the underside layer of my hair were a dark green. However, their website brags that they can fix almost anything, so I felt saved. That being said, I had an extremely difficult time trying to get an appointment with <url removed> salon never looks terribly busy when I walk by in the mall, so I called the day before to make the appointment. I had never had an issue with the salon before so naturally I didn't take the receptionist's name that 'made' my appointment. We had a five minute conversation about what I needed and my tight schedule, but she assured me that they could fit me in if I came right at 9 AM the following day. The phone record is still in my call history, which I showed to the other receptionist which I will discuss here shortly. I was enthralled, especially because she seemed receptive to my situation. I showed up the next morning, waiting at the locked door for 15 minutes to no avail. My husband was with me and checked their website on his phone, which stated they did not open until 10 AM. I was furious and felt dumb, but still we came back at 10 in hopes that there was just a misunderstanding. After explaining the situation to the receptionist, she looked at me with the most dumb founded look, and said there was no record of an appointment ever being made. She was not necessarily rude, but made me feel like I was an inch tall. She had a 'consultant' come look at my hair, who literally laughed out loud at it, and said I could "try Dawn dish soap to pull the green out, if I wanted." Needless to say, I was furious and vowed to never come back to that salon again, but later that day a different stylist did call and knew the details of my problem, so the receptionist must have noted my peeved expression as I left the salon. The color specialist who called made sure that I knew she was doing me all kinds of 'favors' by fitting me into to her oh-so busy schedule (i.e. skipping a lunch break), which I appreciated but also felt was unprofessional to note.

The following day I went to the appointment. She always made sure that I wasn't in any pain, which is a potential issue especially for chemical processing (and I did have a lot of that). However, she continually told me how much I had screwed my hair up by dying it in the first place, told me not to get "too cocky" about how my hair was going to turn out because she didn't know if it would work or not, and dismissed literally every attempt I made at small talk. I'm sorry, but if I have to sit in close proximity with a complete stranger for 3 hours I'm going to try to make it comfortable. Additionally, while she was blow drying my hair she proceeded to tell me how bad I needed a trim, and told me not to try to do that myself as well (with no hint of humor in her tone). I told her I would go ahead and hold off, seeing as being in her presence had all but driven me insane, and wrapped up the appointment.

All in all, I will admit that I have never had any disappointments due to the quality of work performed at this salon, BUT if you value customer service/bedside manner/common courtesy/basic human kindness at all, I do NOT recommend this salon. I do not plan on going back.
Recent Polls
Did the stylist style your hair the way you asked?
Yes, It was exactly how I like my hair styled.
Did the staff at this salon leave you unattended for an extended period of time?
No, I was always attended to
Would you recommend this provider to someone who asks for a referral?
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did your beautician rush your appointment?
Yes, I barely had any time to ask questions
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Was it easy to find parking at this salon?
Yes, it was convenient
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
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