I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. It was easy to get the appointment time that worked for my schedule. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. I loved that the staff didn't pressure me to buy anything I didn't want. I've been to other salons where the staff wouldn't leave me alone, but they didn't do that here.