This place has went downhill from what it once was. My friend who was unable to make legal decisions on her own was charged for two years of services that were unauthorized. The CFO Randi or anyone el se for that refused to answer several of my calls, nobody knew anything when called out on the issues. Very unprofessional on several accounts.
My dad was in rehab at this facility, the day and evening staff were wonderful, however the overnight staff was very inefficient, patient needed assistance every night, waited hours for an aid, even a fter several complaints from family, was not resolved, don't know if this is due to under staffing or poor management.
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